Customer Service Policy

By using the Coljewellery website, you agree to the following terms and conditions:

Product Availability:
All products listed on our website are subject to availability. While we strive to maintain accurate inventory levels, there may be instances where an item becomes unavailable after you place an order. In such cases, we will notify you promptly and offer alternatives or a full refund.

Pricing:
Prices are displayed in the selected currency and are subject to change without prior notice. We reserve the right to correct any pricing errors and, if necessary, cancel orders that were placed based on incorrect pricing.

Order Processing:
Orders are typically processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the status of your delivery.

Shipping:
We offer a variety of shipping options to suit your needs. Delivery times depend on the shipping method selected and your location. 

Intellectual Property:
All content on the Coljewellery website, including images, logos, product descriptions, and other materials, is the property of Coljewellery and is protected by copyright and other intellectual property laws. Unauthorized use of any content is strictly prohibited.

Limitation of Liability:
Coljewellery is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we strive to provide accurate information and high-quality products, we cannot guarantee that the website will be error-free or uninterrupted.

By using Coljewellery’s website, you agree to comply with these Terms of Service. If you have any questions, concerns, or need further clarification, please contact our customer support team. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing Coljewellery! Your satisfaction is our priority.