Refund Policy

At Coljewellery, we want you to be completely satisfied with your purchase. However, if you’re not entirely happy, we offer a straightforward return and refund process to make things right.

Return Period:
Returns are accepted within 180 days of the purchase date. Please note that some items may have a different return window, so check the product details or contact us for clarification.

Product Condition:
To be eligible for a refund or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Tags and labels must also remain attached.

Refund Procedure:
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-10 business days. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

Exclusions:
The following items are not eligible for return unless they are defective or incorrect:

• Damaged, used, or opened products.

• Items purchased during sales or special promotions.

• Personalized or custom-made items.
  
  

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure your return is delivered safely.

Defective or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover the return shipping costs and provide a replacement or full refund.

If you have any questions or need assistance with your return, our customer service team is here to help. Reach out to us, and we’ll ensure your experience with Coljewellery is a positive one!

Thank you for trusting Coljewellery. Your satisfaction is our top priority!