Return & Refund Policy

Thank you for shopping with COL JEWEL. We want you to love every piece you purchase from us. If you are not completely satisfied with your order, we are here to help with a simple and convenient return process.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • The item must include all original tags, packaging, and accessories.

  • The item must not show any signs of wear, washing, damage, or alteration.

  • The return request must be submitted within 30 days after delivery.

Items that do not meet these requirements may not be accepted.

How to Request a Return

To start a return, please contact our customer service team:

COL JEWEL
Email: service@coljewellery.com
Phone: (920) 761-8934

Please include the following information:

  • Order number

  • Customer name

  • Reason for the return

  • Photos of the item (if the item is damaged, defective, or incorrect)

Our customer service team will review your request and provide return instructions.

Please do not send items back before receiving approval from our customer service team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged.

  • The wrong item was sent.

  • The product has a confirmed quality issue.

For approved returns due to customer preference (such as size, style, or personal preference), the return shipping cost will be deducted from the refund amount or paid by the customer.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If your return is approved:

  • Your refund will be processed to the original payment method.

  • Refunds typically appear within 5–10 business days after processing, depending on your bank or payment provider.

  • Original shipping fees are non-refundable unless the return is caused by an error on our part.

Exchanges

We currently support exchanges for eligible items depending on product availability.

If you would like to exchange an item, please contact us at:

service@coljewellery.com

Our team will assist you with the exchange process.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if you receive:

  • A damaged item

  • A defective product

  • An incorrect item

Please provide your order number and photos showing the issue. We will review your request and provide a suitable solution, including replacement or refund when applicable.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Gift cards

  • Items purchased with excessive clearance discounts

  • Items that have been worn, washed, altered, or damaged after delivery

  • Returns requested after the 30-day return period

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they enter the processing or shipping stage. Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about returns or refunds, please contact us:

COL JEWEL

Email: service@coljewellery.com
Phone: (920) 761-8934

We appreciate your trust and are committed to providing a smooth and enjoyable shopping experience.