Shipping Policy

At COL JEWEL, we are committed to providing a reliable and convenient shipping experience for our customers. Please review our shipping policy below for details about processing times, shipping methods, and delivery estimates.

Order Processing Time

All orders are carefully prepared and processed within:

1–3 business days

after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Time

We currently offer the following shipping options:

Standard Shipping

Delivery Time: 7–15 business days
Shipping Fee: $7.50
Free Shipping: Available on orders over $50

Express Shipping

Delivery Time: 3–7 business days
Shipping Fee: $15.00

Please note that delivery times are estimated and may vary depending on your location, weather conditions, carrier delays, customs processing, or other circumstances beyond our control.

Estimated Total Delivery Time

Your estimated delivery time includes both processing and shipping time:

Standard Shipping:

8–18 business days

(Processing time: 1–3 business days + Shipping time: 7–15 business days)

Express Shipping:

4–10 business days

(Processing time: 1–3 business days + Shipping time: 3–7 business days)

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking information to monitor your package’s delivery status.

If you have not received your tracking information within the expected timeframe, please contact us:

Email: service@coljewellery.com

Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order.

COL JEWEL is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Delayed or Lost Packages

While we work hard to ensure timely delivery, delays may occasionally occur due to:

Carrier delays
Weather conditions
High-volume holiday periods
Customs processing
Incorrect address information

If your package appears to be delayed or lost, please contact our customer service team and we will assist you in locating your order.

Customs, Duties & Taxes

For international orders, customers may be responsible for any customs fees, duties, or taxes required by their local authorities.

COL JEWEL is not responsible for delays caused by customs inspections or clearance procedures.

Contact Us

If you have any questions regarding shipping, please contact us:

COL JEWEL